Prepare for disruption

The spread of the coronavirus is causing disruption to businesses around the world. If your colleagues are required to stay at home, are your business processes robust enough to ensure minimal disruption?

Can you work remotely?

Working in the cloud, using products such as Microsoft Teams, will allow colleagues to access necessary information and maintain communications internally and with customers.

Most businesses will have their email in the cloud, allowing it to be accessed remotely. However, access to files and phone calls is often not available remotely, particularly if your role is predominately based in the office.

Microsoft 365 Business Voice adds a phone system that integrates with Office 365. Using Microsoft Teams, it gives you calling, chat and meetings in a single app and you can collaborate with colleagues and customers by using Word, Excel, and PowerPoint within calls and meetings. You can redirect direct dial number to mobiles or home phones should the need arise.

Microsoft and Strident

At Strident, we are carefully monitoring the situation and have processes in place to ensure that we continue to provide customer support should illness affect our colleagues. In fact, as part of our ISO 27001 accreditation, we have developed and tested working practices for such eventualities.

Microsoft has recently announced that it is prepared should coronavirus affect its employees. "Our services are designed for remote administration. Microsoft employs a security-first approach to administering Microsoft 365 service.  Each engineering resource that is accountable for managing the service has the ability to securely administer the service without direct access to the corporate location.

"Microsoft maintains multiple geographic locations outside the Seattle area with individuals who are capable of maintaining and managing the service."

A practical approach

We've always prided ourselves on a professional and practical approach to supporting your IT systems and your business activities.

If you are concerned that there are IT processes at your business that could be disrupted, contact Strident and we will work with you to put a practical plan into place to minimise disruption to your business.