Call Monitor offers detailed insights into call handling

As the UK telephone network moves to fully digital, businesses will need to move their phone systems to a digital offering such as Microsoft 365 Business Voice. This integrates a VoIP system into Teams and enables you to keep all your communications in one convenient app.

Moving your telephone system online offers access to additional applications to further enhance the performance of your business. Our Call Monitor system allows you to review the performance of your team easily.

The Strident Call Monitor provides detailed analysis of the users you wish to follow, such as the number of calls taken and average call duration both for inbound and outbound calls. It is able to provide detailed real-time call monitoring and historical reports. With its deep integration with Teams, managers are able to filter by user or group and show activity per day including volumes of calls, meetings, messages and devices used.

Automatic reports allows trends to be spotted quickly.

Reports can be automatically generated to help discover trends or spot potential issues. Viewing total call volumes week by week and missed calls, for example, helps ensure you have enough resources to provide the right level of customer service.

Call Monitor adheres to strict security policies to ensure only authorised users are able to access relevant information.

If you would like a demonstration of how Strident Call Monitor can help your business, then please get in touch with us today.