Dubber: Call recording with intelligence

Dubber is a call recording system that integrates with Microsoft Teams with Voice. Any device that you use to make phone calls with Microsoft Teams, from your smartphone and tablet to your desktop and dedicated handset, works with Dubber. This is invaluable where compliance or legal requirements demand all communications to be recorded.

Dubber will record both sides of the conversation and save it to an audio file which is held in the cloud. The audio file is then analysed by Dubber's artificial intelligence, and a text transcript of the conversation is produced. The text files can then be easily searched and clicking on the text will take you directly to that portion of the audio file.

"Intelligent call recording offers huge benefits in productivity. Using the Dubber dashboard, you can search a huge number of conversations very easily and then quickly drill down into that conversation to find the portion you need," explains Chris Joberns, Managing Director of Strident. "Dubber can even automatically tag conversations based on words it hears in the conversation or analyse the tone of the conversation to suggest whether callers were sad, angry or happy."

Security and control

Security is an essential part of the cloud-based call recording system. All data and audio files are encrypted and stored on the Microsoft Azure platform and Amazon Web Services platform. The Dubber dashboard allows the administrator to then set permissions for all users, controlling who can see the files and what they can do with them. If a user has permission, they can also share recordings with colleagues or customers, perhaps as confirmation of a conversation.

A retention policy can be set to remove all files after specified time or select particular files to be retained indefinitely.

As Dubber integrates directly with Microsoft Teams, users don't need to access another system but can simply use their Microsoft office credentials to review calls and transcripts.

Subscriptions to Dubber are just £15.95 per person per month with an annual commitment. Businesses can simply choose how many colleagues they the call recording facility.

To find out more about integrating Dubber with Microsoft Teams with Voice, please call Strident on 01473 835 280.