Silver Awards

Recruitment Evening: 6-8pm, 27th September

We're recruiting for a helpdesk engineer to join our growing IT support team. Although a background in IT would help, the most important assets are a good attitude and willingness to learn. We work in a fast-paced but fun environment and invest in our colleagues, enabling them to learn new skills and develop their careers as Microsoft-certified engineers. You're well-rewarded too with a highly competitive salary of £19,000 to £25,000 per annum depending on your experience.

Easy to get to by bike (we have showers and lockers), bus or car, Claydon Court is a great place to work with dedicated lunch spaces and games room. There's free refreshments and pizza or bacon butties on Friday. There also no fixed holiday allowance allowing you tailor your work/life balance and an employee share ownership is under commitment. And don't forget the bacon butties!

If this role interests you, or perhaps someone you know, then simply come to our recruitment evening between 6pm and 8pm on 27th September 2018. Our managing director, Chris Joberns, and members of the Helpdesk team will be on hand to have an friendly chat about the role and answer your questions.

Job Description - Helpdesk Engineer

Here is the outline of the Helpdesk Engineer's role and a full job description can be downloaded here.

Purpose
  • To meet and exceed customer technical needs
Scope
  • You will report to your team leader.
  • You will work with helpdesk and systems engineers.
Duties – Support
  • Receiving and reviewing customer support calls.
  • Actively responding to incidents and support requests using remote diagnostic software.
  • Resolving customer problems within agreed service levels.
  • Liaising with senior systems engineers to resolve problems within agreed service levels.
  • Keeping customers informed of status of support tickets.
  • Maintaining accurate support quality and customer service records.
  • Handling 'Out of Hours' calls for specified customers.
Duties – Repairs
  • Assessing hardware problems and agree required course of action and complete.
  • Keeping customers informed of status with their repairs.
Duties – Implementation
  • Identifying customer needs.
  • Installing and configuring desktop, laptops and mobile devices.
Duties – Order Processing & Sales 
  • Identifying sales opportunities and raise quotes for these, manage process.
  • Ensuring customer records are updated with all changes in customer details.