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Desktop Monitoring

Posted on: 24 Feb 16


For businesses, customer, supplier and sales data is an important asset that needs to be protected. While staff need to be able to access certain information, unauthorised access by staff members to sensitive information or non-business related web sites can cause problems from ranging from time-wasting to serious legal action.

Desktop Monitoring not only protects your business but your fellow employees too. Desktop Monitoring will record all user activity as a video together with metadata that adds context to the recording such as time, username, application name and key strokes.

The metadata helps to quickly search for activity across all recordings and can also be used to trigger alerts. The solution uses advanced compression and a sophisticated communication protocol to reduce network traffic and storage.

Desktop monitoring can be used for a variety of tasks including privileged user monitoring, terminal services activity monitoring, data loss prevention, helpdesk and application training. Session recordings can be used to train staff on best practice use of applications, for helpdesk troubleshooting and behaviour analysis.

Key features:

Security - records all user activity as video and search based on metadata to quickly find relevant recordings across all monitored devices. Video playback can be used as part of legal action or to avoid it altogether.

Management - disallows generic usernames so that all users can be identified. Instant notification if key words are entered that are considered suspicious or applications are accessed that are considered highly confidential.

Reporting - monitors exactly what users are doing; applications used, files accessed, key words typed. Engine instantly notifies the IT department of potential violations or suspicious activity.

If you’re interested in installing Desktop Monitoring, call us today.


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